Deliveries and Returns

We strive to make your experience with as smooth as possible, from the moment you place your order. Our straightforward delivery and returns policies ensure peace of mind with every purchase.

Deliveries

At Apex Canopies, we understand that reliable delivery of your new door canopy is crucial whether you're a homeowner or trade customer. We offer several delivery options to suit your needs.

    • Free delivery on all orders over £90

    • Mainland UK delivery: £45

    • Typical delivery time: 5-7 working days

    • All deliveries are made by our trusted courier partners

    • Tracking information provided via email

    • Flexible delivery scheduling to match your build program

    • Site-specific delivery arrangements available

    • Multiple drop points for larger developments

    • Please contact our trade team for customized delivery solutions

    • All canopies are carefully packaged in protective materials

    • Delivery is kerbside only and someone must be present to sign for the delivery.

    • Please inspect all items upon delivery as any issues must be reported within 24 hours

    • Scottish Highlands and Islands: Please contact us for a quote

    • Northern Ireland: Additional charges apply

    • Channel Islands: Additional charges apply

    • Isle of Man: Additional charges apply

  • Contact our customer service team if you need to discuss specific delivery requirements or have any questions about our delivery service.

Returns

We take pride in our door canopies product quality and customer service. We understand that sometimes you may need to return an item and we've made this process as straightforward as possible.

    • 30-day return period from the date of delivery

    • Items must be unused and in original packaging

    • All packaging materials and fitting kits must be complete

    • £75 collection fee applies for standard returns

    • Refund will be processed within 7 working days of receiving the returned items

    • Made-to-measure or custom-coloured canopies cannot be returned unless faulty

    • Special order items are non-refundable once production has begun

    • Please check all specifications carefully before ordering custom items

    • Please inspect your canopy upon delivery

    • Any damage must be reported within 24 hours of delivery

    • Take photographs of any damage before signing for delivery

    • We'll arrange collection and replacement at no cost to you

    • Our quality control team will inspect returned items

    • Contact our customer service team

    • Provide your order number and reason for return

    • We'll email you return instructions and labels

    • Pack the item securely in its original packaging

    • Our courier will collect on the arranged date

    • All returns must be authorised in advance

    • Items must be adequately packaged for return transit

    • Damaged returns due to poor packaging may not be accepted

    • Refunds include original purchase price only

    • Original delivery charges are non-refundable

  • Contact our customer service team if you need to discuss specific delivery requirements or have any questions about our delivery service.

High quality door canopies to improve your home.

Easy to install and manufactured in the UK from recycled materials with free delivery.

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